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Le Luth Doré ®'s Warranty & Exclusion Policy applies to all new Le Luth Doré ® products originally sold by Le Luth Doré ® located in Paris, France. Le Luth Doré ® products purchased from retailers other than Le Luth Doré ® or Le Luth Doré ® Authorized Dealers (whether via the Internet, or otherwise) will NOT be covered by Le Luth Doré ® warranties, and Le Luth Doré ® service center will not repair such products under warranty. Le Luth Doré ® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

1 year warranty

Le Luth Doré ® provides a warranty for a limited period of one (1) year from date of purchase for any new Le Luth Doré ® products originally sold by Le Luth Doré ® Authorized Dealers located worldwide. 

 

Authorized Dealers

Le Luth Doré ® products purchased from retailers other than Le Luth Doré ® Authorized Dealers (whether via the Internet, or otherwise) will NOT be covered by Le Luth Doré ®'s warranties, and will not repair such products under warranty.

 

Product malfunction

If any Le Luth Doré ® product malfunctions at any time as a result of faulty materials or workmanship, Le Luth Doré ® will repair the defect(s) or replace the product, as it deems appropriate, at its sole discretion. In the event that original materials are no longer available, Le Luth Doré ® reserves the right to use materials regularly utilized at the time of repair. 

 

Replacement

If replacement of customer’s product is deemed necessary by our staff, Le Luth Doré ® will replace the product with one of the same or most similar style of a value not in excess of the original purchase price of customer’s product.

This limited period of one (1) year warranty covers the cost of both labor and materials on any repair deemed necessary by Le Luth Doré ®. In the unlikely event that the customer’s product is destroyed, lost, or damaged beyond repair, while in the possession of Le Luth Doré ® for warranty repair, LLD ® will replace that product with one of the same or most similar style of a value not in excess of the original purchase price of customer’s product. Owner at owner’s expense must carry any insurance covering the product, including but not limited to collector’s value insurance.

 

Freight & Insurance costs

Owner is responsible for all freight & insurance costs to ship the product to Le Luth Doré ® or nearest Le Luth Doré ® Authorized Dealer.

 

Warranty Limitations & Exclusions

Any instrument whose serial number is missing, or has been altered or tampered with in any manner.

Any instrument that has been modified after original shipment from Le Luth Doré ®.

Any instrument that was NOT purchased from an Le Luth Doré ® Authorized Dealer, or upon which any unauthorized repair or service has been performed.

The cost of an initial setup and regular maintenance of your new instrument, including neck/truss rod adjustments, string changes, action adjustment, and intonation.

Normal wear and tear on any serviceable part of the instrument including worn frets, plated surfaces, tuning pegs, string replacement, scratches, discoloration, and paint shrinkage of the instrument finish for any reason.

The labor reimbursement cost or parts replacement cost of any repair not authorized or performed by Le Luth Doré ®.

Damage as a result of strap button pulling out of body. If player will be using a strap, Le Luth Doré ® recommends that player check strap and buttons prior to use in order to avoid any mishaps. Le Luth Doré ® will not be responsible for any such claims.

Defects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes. Instruments that have been subjected to extreme humidity or temperature conditions.

Subjective issues such as tonal characteristics, grade and color of wood or finish.

Playability of an instrument whose “action”, or string height, is lower than recommended standard “action” settings defined by Le Luth Doré ® original products.

Case and case hardware wear and tear of any kind.

Freight charges to Le Luth Doré ® or Le Luth Doré ® Authorized Dealer for customer owned goods.

All other defects, deterioration, and damage due to normal use, wear and tear, aging, misuse, neglect, improper operation, abuse, accident, theft, or acts of Nature.

Any and all charges if no problem is found at time of repair/inspection.

Any and all charges incurred from priority service requests (Rush Service) or priority shipping for replacement parts or return of customer’s merchandise.
Le Luth Doré ® assumes no liability neither for property damage resulting from failure of this product nor for any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of same during service.