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Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise to Le Luth Doré ® store in Paris within 14 days. We, in our discretion, will repair it, replace it, or, based on your method of payment with a valid receipt, refund your money. Le Luth Doré ® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Returns

If for any reason you are not completely satisfied with an item, you have fourteen (14) calendar days to return an item from the date you received it.

The item you have purchased must be in Resalable Condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.

All items must be returned in original packing and with no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee, repair charge or disqualification. 

 

Shipping and Handling

Shipping and handling charges are non-refundable.

Only products that have been purchased directly from Le Luth Doré ®, either through the Le Luth Doré ® Online Store or at an Le Luth Doré ® Retail Store, can be returned to Le Luth Doré ®.

Le Luth Doré ® products purchased through other retailers must be returned in accordance with their respective Returns & Refunds Policy.

No returns past fourteen (14) days.

 

Refunds

Upon receipt of your item, and after finding no damage to the instrument, Le Luth Doré ® will refund the purchase price within ten (10) days.

No refund will be made for any claim made made to us more than fourteen (14) days after a customer's receipt of the instrument.

 

Delivery charges for returns

Unless your product is faulty, you will be liable for any delivery costs associated with your return.

 

Shipping Damage

Please do not accept any shipment if the packaging appears damaged in any way. If you believe your item/s have been damaged in transit, please contact us within 48 hours to let us know.

If you can see the item has not arrived in good condition, sign for the goods as Damaged.
Le Luth Doré ® transporter company will inspect the damaged package to determine the cause of damage and may inspect the package at the receiver's site, or may collect the package for inspection at a proper facility.

 

Abuse of Return Privileges

Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.